Payment Policy

At Spingenie, we’re committed to providing fast, secure, and hassle-free payment methods. This Payment Policy outlines the rules and procedures for depositing funds, withdrawing winnings, and ensuring the financial safety of our players.

By using our platform, you agree to these terms.

Accepted Payment Methods

Spingenie supports a variety of reliable payment options, including:

  • Debit/Credit Cards (Visa, Mastercard)
  • E-wallets (Skrill, Neteller, Payz)
  • Cryptocurrencies (BTC, ETH, USDT, and others)
  • Bank Transfers (where supported)

Available methods may vary based on your country of residence.

Deposit Terms

  • Minimum deposit: £10 (or currency equivalent)
  • Deposits are usually processed instantly, though slight delays may occur due to bank or blockchain confirmation times
  • All deposits must originate from payment accounts held in your name
  • Spingenie does not charge deposit fees, but your provider might

Withdrawal Policy

Withdrawals are subject to the following conditions:

  • Minimum withdrawal: £20
  • Withdrawals must be made to the same method used for deposit (closed-loop policy)
  • Additional verification may be required before processing high-value or repeated withdrawals
  • We reserve the right to withhold or delay withdrawals in the case of bonus abuse, chargeback risk, or suspicious activity

Processing Times

  • E-wallets: Within a few hours
  • Cryptocurrency: Usually within 10–30 minutes, depending on network congestion
  • Bank transfers/cards: 1–3 business days

Our goal is to process all withdrawals as quickly as possible, often faster than the stated times.

Verification Requirements (KYC)

To comply with anti-money laundering (AML) and responsible gambling laws, we may request:

  • Government-issued photo ID
  • Proof of address (utility bill or bank statement)
  • Payment method verification (e.g., a screenshot of your wallet or e-wallet account)

All documents are securely handled and never shared with third parties.

Currency & Conversion

Accounts are maintained in GBP by default. Deposits made in other currencies may be converted based on the prevailing rate at the time of transaction. Conversion fees may be applied by your bank or provider.

Fraud & Abuse Prevention

We monitor all transactions for:

  • Unusual patterns
  • Bonus abuse
  • Chargeback attempts
  • Rapid deposit/withdraw cycling

Accounts suspected of violating payment policy will be investigated and may be suspended.

Questions or Disputes?

If you have any issues or concerns related to payments on Spingenie, please contact our team:

📩 [email protected]

We’re here 24/7 to ensure your experience is smooth and transparent.

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